TLC Insurance: Your NYC Driving Guide

  If you're a TLC-licensed driver in New York City—whether you drive a yellow cab, green cab, Uber, Lyft, or other For-Hire Vehicles—staying compliant with regulations is essential to keeping your license active. One major requirement is completing the Wheelchair Accessible Vehicle (WAV) Training Course . This course ensures you’re prepared to safely assist passengers with disabilities and maintain your eligibility to operate under the TLC. Why Is WAV Training Required? The NYC Taxi and Limousine Commission (TLC) requires WAV training to make sure all drivers can: Assist passengers who use wheelchairs or mobility devices Secure wheelchairs and belongings safely Provide respectful and professional service during transport If you do not complete the required training, your TLC license will not be issued or renewed. Who Needs to Take the WAV Course? 1. New TLC Applicants If you're applying for a TLC license for the first time, you must take the WAV training after submitting your a...

  What to Do If a Passenger Refuses to Pay or Disputes the Fare As a licensed NYC TLC driver, you may encounter passengers who refuse to pay or dispute the fare. The Taxi & Limousine Commission (TLC) has strict rules for these situations. Below is the exact, legally correct process based on 2025 NYC TLC regulations and rideshare policies (Uber, Lyft, etc.). 1. Stay Calm & Professional (TLC Rule: No Aggressive Behavior) Do not argue or block the passenger from exiting — this can lead to a TLC complaint. Politely ask for payment and explain the fare breakdown (metered rate, tolls, surcharges). If the passenger becomes aggressive, disengage and call 911 if necessary. 2. Verify the Fare & Payment Issue For Yellow & Green Taxis (Street Hails) ✅ Meter must be running correctly (TLC Rule §58–35). If the passenger disputes: Show the printed receipt (required by TLC). Explain any extra charges (tolls, night surcharge, rush hour fee). If they still refuse, do not physically s...